Terms of Service

You represent that:

• You are legally capable of entering into these Terms.
• You have authority to act on behalf of any business or organization whose accounts or data you connect to DataRocks.
• Your use of the Services complies with applicable laws, regulations, and third-party platform requirements.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

The Services may allow users to:

• Connect advertising, analytics, commerce, and other business platforms.
• Consolidate information from multiple data sources.
• View dashboards, reports, metrics, and visualizations.
• Analyze marketing and business performance.
• Receive AI-generated insights, summaries, recommendations, forecasts, and optimization suggestions.
• Track goals, performance indicators, and business outcomes.
• Use other tools and functionality made available through DataRocks.

We may modify, improve, add, remove, or discontinue features of the Services from time to time.

Certain features may require you to create a DataRocks account.

You are responsible for:

• Providing accurate and current account information.
• Maintaining the confidentiality of your login credentials.
• Restricting unauthorized access to your account.
• All activity occurring under your account.

You must notify DataRocks promptly if you become aware of unauthorized access, misuse, or a security incident involving your account.

We may suspend or restrict access when reasonably necessary to protect the Services, users, systems, or data.

• Google Ads
• Google Analytics (GA4)
• Shopify
• Meta Ads
• Microsoft Ads
• Amazon
• TikTok Ads
• Other advertising, analytics, commerce, CRM, and operational platforms

When you connect a third-party account using OAuth or another approved authentication method, you authorize DataRocks to access and process information permitted by the permissions you grant.

You represent that you have the necessary rights and authorization to connect each third-party account.

You may revoke access through DataRocks, where available, or directly through the applicable third-party platform.

Third-party services are governed by their own terms, privacy policies, API policies, and other requirements. DataRocks is not responsible for changes, restrictions, interruptions, errors, or availability issues caused by third-party services.

You retain ownership of data that you submit, connect, upload, or otherwise make available through the Services (“Customer Data”).

You grant DataRocks the limited rights necessary to:

• Access Customer Data.
• Process Customer Data.
• Store Customer Data where necessary.
• Analyze Customer Data.
• Display Customer Data.
• Generate reports, dashboards, insights, forecasts, and recommendations.
• Provide and improve the functionality requested by you.

DataRocks does not acquire ownership of your Customer Data.

You are responsible for ensuring that you have all rights, permissions, and legal authority necessary for DataRocks to process Customer Data on your behalf.

You may not use the Services to:

• Violate applicable laws or regulations.
• Access data or accounts without authorization.
• Circumvent authentication, access controls, or security protections.
• Interfere with the operation, security, or integrity of the Services.
• Introduce malware, malicious code, or harmful content.
• Attempt unauthorized access to DataRocks systems or other users’ accounts.
• Reverse engineer, decompile, or attempt to extract source code except where such restrictions are prohibited by law.
• Use the Services to infringe intellectual property, privacy, or other rights.
• Use automated methods that place unreasonable loads on DataRocks infrastructure.
• Resell or commercially exploit the Services unless authorized by DataRocks.

We may investigate suspected violations and suspend or terminate access when appropriate.

Certain DataRocks features may use artificial intelligence, machine learning, statistical analysis, forecasting, or automated systems.

AI-generated outputs may include:

• Insights
• Summaries
• Recommendations
• Forecasts
• Optimization suggestions
• Performance explanations
• Business observations

These outputs are informational tools and may contain errors, inaccuracies, incomplete information, or assumptions.

DataRocks does not guarantee that AI-generated recommendations will produce any particular advertising, marketing, financial, operational, or business result.

You are responsible for reviewing information and recommendations before making business decisions or implementing changes.

DataRocks may analyze advertising performance and recommend actions relating to campaigns, budgets, bidding, targeting, keywords, audiences, creative, or other advertising settings.

Unless explicitly stated otherwise, DataRocks recommendations do not constitute a guarantee of performance.

Advertising platforms, market conditions, competition, customer behavior, attribution systems, tracking technology, and other external factors may affect actual results.

You remain responsible for decisions made regarding your advertising accounts and business operations.

Certain Services may be offered for free, during a trial period, as part of an early-access program, or under a paid subscription.

If you purchase paid Services:

• You agree to pay applicable fees disclosed at the time of purchase.
• Fees may be recurring unless otherwise stated.
• Applicable taxes may be added where required.
• Subscription terms, renewal terms, and cancellation terms will be disclosed through the applicable purchase or subscription process.

We may change pricing or introduce new paid features with appropriate notice where required.

Unless otherwise required by law or specifically stated, fees already paid are non-refundable.

The Services, including software, interfaces, designs, dashboards, visualizations, trademarks, logos, documentation, technology, models, workflows, and other DataRocks materials, are owned by or licensed to BI ROCKS LLC and are protected by applicable intellectual property laws.

These Terms do not transfer ownership of DataRocks intellectual property to you.

Subject to these Terms, DataRocks grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

If you provide suggestions, feedback, ideas, feature requests, or recommendations regarding DataRocks, you authorize us to use that feedback to improve, develop, or operate the Services without restriction or compensation.

This does not transfer ownership of your Customer Data.

Our collection, use, storage, and processing of personal information are described in the DataRocks Privacy Policy.

The Privacy Policy is available at:

https://datarocks.net/privacy-policy

By using the Services, you acknowledge that you have reviewed the Privacy Policy.

The Services may contain links to, integrate with, or rely upon third-party websites, software, APIs, infrastructure, platforms, or services.

DataRocks does not control third-party services and is not responsible for:

• Their availability.
• Their security.
• Their accuracy.
• Their functionality.
• Changes to their APIs.
• Their policies or practices.
• Losses resulting from their interruption or termination.

Your use of third-party services may be subject to separate agreements between you and those providers.

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable because of:

• Maintenance.
• Updates.
• Infrastructure issues.
• Security incidents.
• Third-party outages.
• API changes.
• Technical problems.
• Events beyond our reasonable control.

We may modify, suspend, or discontinue portions of the Services when necessary.

You may stop using DataRocks at any time.

We may suspend, restrict, or terminate access to the Services if:

• You violate these Terms.
• Your use creates security, legal, or operational risks.
• Required third-party access is revoked.
• Payment obligations remain unpaid.
• Continued operation of the account could harm DataRocks, its users, or third parties.

Upon termination, your right to use the Services ends.

Certain provisions of these Terms that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

DATAROCKS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

• THE ACCURACY OR COMPLETENESS OF DATA.
• THE ACCURACY OF AI-GENERATED OUTPUTS.
• BUSINESS OR ADVERTISING RESULTS.
• CONTINUOUS OR ERROR-FREE OPERATION.
• FITNESS FOR A PARTICULAR PURPOSE.
• MERCHANTABILITY.
• NON-INFRINGEMENT.

DATA FROM THIRD-PARTY PLATFORMS MAY CONTAIN ERRORS, DELAYS, DIFFERENCES IN ATTRIBUTION, OR OTHER LIMITATIONS OUTSIDE DATAROCKS’ CONTROL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BI ROCKS LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION:

• LOST PROFITS.
• LOST REVENUE.
• LOST BUSINESS OPPORTUNITIES.
• LOSS OF DATA.
• ADVERTISING LOSSES.
• BUSINESS INTERRUPTION.
• DECISIONS MADE BASED ON ANALYTICS, FORECASTS, OR AI-GENERATED RECOMMENDATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATAROCKS’ TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO DATAROCKS DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF YOU HAVE NOT PAID DATAROCKS FOR THE SERVICES, DATAROCKS’ TOTAL LIABILITY WILL NOT EXCEED $100.

Some jurisdictions may not allow certain limitations of liability, so some limitations may not apply to you.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless BI ROCKS LLC, its affiliates, officers, employees, contractors, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your Customer Data.
• Your infringement or violation of third-party rights.
• Your unauthorized connection or use of third-party accounts or data.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Services will be subject to the applicable courts located in California, unless otherwise required by applicable law.

We may update these Terms from time to time.

When changes are made, we will update the Effective Date above.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

If a material change requires additional notice under applicable law, we will provide such notice as required.

These Terms, together with the Privacy Policy and any additional written agreements that apply to your use of DataRocks, constitute the agreement between you and BI ROCKS LLC regarding the Services.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

If you have questions about these Terms, please contact:

BI ROCKS LLC
3400 Cottage Way, Ste G2 #12825
Sacramento, California 95825
service@datarocks.net